Ken by nature is a high energy level individual channeled to listen, direct and focus on the task at hand. First impression would be to see him as a skilled sales and marketing leader intent on engaging customers, growing and nurturing a business.
However, as a leader running a business, Ken understands there is more – he gets it! He knows how to connect the dots … assessing the impact of a specific business situation or day to day operating activities on growing a business, maintaining a proper balance between marketing & sales, engineering ,operations and G&A, while always keeping in focus the bottom line profit.
Ken effectively utilized his LAUNCH™ program internally, through a company-wide training program, to provide employees with a communication process to drill down to the core substance and root causes of issues and develop a resolution plan.